Guest Services

Information for Our Guests

Welcome to our Online Home!

We have built our reputation on providing quality short-term rentals with superior customer services, so congratulations – you have just taken the first step to a terrific stay with us! We specialize in renting the right home to the right guest and have with the experience and team in place to help insure your complete satisfaction with our personalized services.

Your vacation – all mapped out!

One thing that travel shoppers like about our website is that it is easy to find the right vacation rental and amenities for their needs. We know that people are not just looking for a place to stay, but an entire vacation experience, and that is why all of our listings are mapped in relation to all the activities, attractions and fun that will meet their personalized needs.

Do we know the area? You bet we do! If you are looking for the inside info on the best attractions and leisure activities, the best restaurants, nightlife and shopping venues, the best of everything – you have come to the right place. Our staff is well prepared to provide you with personalized recommendations and service to ensure a holiday that matches your needs and dreams. We are here to help you experience the perfect vacation. Our goal is to provide customized service leading to greater customer satisfaction which will leave you wanting to vacation with us again and again.

The Right Response… Instantly

Have you found a rental on our site that looks promising? Great news! Send us an Inquiry with travel dates and you will receive an instant quote from our system. And if that rental is not available we will send you suggestions for similar properties that are available, with links so you can see if these rentals meet your needs. All of this happens automatically so inquire away!

And our great communications don’t stop there. For example, our pre-stay email, digital guestbooks and text messages provides our guests with personalized information to help plan their trip and insure a great holiday. And we have the people and processes in place to make your Check-In and Check-Out fast, easy and stress-free.

Additional Services

Dog Crate Rentals:

In our dog friendly homes, we require dogs to be left in a crate when left home alone, if you are flying or do not have room in the car we can deliver a crate to the home for your dog to use for a fee of $35 for the entire stay.

Baby Gear Rental:

Don’t want to lug all your baby gear? No problem, BabyQuip is here to help!
Clean and Safe – Cribs, Car Seats, Toys, Highchairs, Strollers and more delivered right to your vacation Rental. Follow the link below to find a provider in the area. 
https://www.babyquip.com/redlodge-mt?a=be393f2
As seen on Shark Tank

Mas Taco Meal Delivery:

Why go out to eat – when you can enjoy great food at the comfort of your beautiful vacation rental? Award winning Chef Michael Muirhead of Más Taco delivers his signature dishes right to your home. A $25.00 dollar non-refundable service fee will start your meal delivery and the rest will be coordinated with Más Taco staff via emails. Total cost will be based on menu and group size. 

Sample MenuEnchilada Meal:

  • Choose from Pollo (Chicken), Al Pastor (Pork) or Rajas (Vegetarian)
  • Smothered in made from scratch green Tomatillo Sauce, stuffed with Jack Cheese
  • Chips and Salsa
  • House made tostada style chips with our made from scratch Salsa Roja
  • Sides of Rice and Beans or Mas Taco Salad
  • Smashed Pinto Beans and Mexican Rice
  • Spring mix with shredded cabbage, pickled onions, jack cheese and tossed in chile-lime vinaigrette

Tacos!

  • Choose from Pollo, Al Pastor, Carne Asada or Rajas
  • Tacos are served with hand pressed corn tortillas
  • Chips and Salsa
  • House made tostada style chips with our made from scratch Salsa Roja
  • Sides of Rice and Beans or Mas Taco Salad
  • Smashed Pinto Beans and Mexican Rice
  • Spring mix with shredded cabbage, pickled onions, jack cheese and tossed in chile-lime vinaigrette


S’mores Baskets:

Take advantage of this homes wood fireplace or fire pit with a S`mores basket filled with a bag of marshmallows, a box of gram crackers, 6 chocolate bars, and 6 peanut butter cups and marshmallow sticks. For a fee of $30.00 we will deliver to the home prior to arrival.

Safely Travel Protection

AAA Red Lodge Rentals has partnered with Safely to provide trip protection for our guests. Protect yourself in the event of illness (including contracting COVID), injury or death in the family or to someone in the traveling party, natural disasters (not COVID-related shutdowns), travel delays and much more. The travel insurance is optional and the cost is 8% of all non-refundable fees. You may purchase Travel Insurance any time up to 10-days prior to your arrival date. You may also increase your coverage to insure other travel costs such as airline tickets.

For more details and to purchase, please visit below

Safely Travel Insurance

We look forward to hearing from you and delivering a level of service exceeding your expectations.