Common Questions about Vacation Rental Homes
How do I book a home?
You can either make a booking directly on this website by using the “check availability box” to the left. Or you can call our office at 406-425-2125 and a owner will be glad to help you.
What is our cancellation policy?
Cancellation Policy-
Cancellation must be made in writing by the person responsible for the reservation. Notice of cancellation 15 days prior to your check-in date entitles you to a refund of your deposit less a 10% re-booking fee and any non-refundable fees. Notice of cancellation within 14 days prior to arrival is non-refundable. If you have booked a home with us through an outside booking website (i.e. Airbnb, VRBO, Booking.com) then the cancellation policy of that outside booking website will override our direct booking cancellation policy.
Reservations longer than 21 days in duration are subject to a 60-day cancellation policy. Cancellation must be made in writing by the person responsible for the reservation. Notice of cancellation 60 days prior to your check-in date entitles you to a refund of your deposit less 10% of the deposit and any non-refundable fees. Notice of cancellation within 60-14 days of your check-in date will authorize us to re-book the reserved unit. If re-booked, a refund will be made less the 10% of the booking and any non-refundable fees. If the unit is not re-booked, the entire amount of reservation will be retained by AAA Red Lodge Rentals. Refunds will be made only to the extent that a subsequent guest’s license agreement is signed and dated, and the fee is paid for the same license period, after written cancelation notice and refund request is received from licensee named herein. There are no exceptions to this policy.
Is booking online secure?
We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database. It will only be accessible by those authorized with special rights to such systems. They are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Can I bring my dog with me?
We offer several homes, some of which allow dogs and some do not. You can either look at our properties online by clicking on the “vacation rentals” tab above and see if the home you are looking at allows dogs. Or you can call our office at 406-425-2125 and one our staff would love to help find a home that is just right for you and your dog.
Just a few reminders for you and for your canine friends
1. There is limit of two dog(s).
2. All dog(s) should be current on vaccinations.
3. Dog(s) cannot be left unattained at any time please crate them if you are not at the home. If you are flying or do not have room in the car we can deliver a crate to the home for your dog to use for a fee of $35 for the entire stay.
4. Make sure that everyone is behaving themselves and keeping to themselves, no wondering to the neighbors yards or excessive barking.
5. Please make sure to clean up the yard after your dog(s) and of any excessive fur within the property
6. Dog(s) are not allowed in the hot tub, or on furniture or bedding.
What are Vacation Rental Cleaning Practices?
AAA Red Lodge Rentals continues to hold cleaning and disinfection to high level.
For your protection, as well as ours, the following steps are being taken by all cleaning teams across our properties.
All high touch surfaces will be cleaned with anti-bacterial soap and water.
Examples include: dining tables, kitchen countertops and appliances, light switches, door knobs, cabinet pulls and handles, railings, faucets, knobs, telephones, sinks, and toilets.
Windows in bedrooms and common areas will be opened to allow fresh air to circulate during the cleaning process.
All electronics and light fixtures will be wiped down including remotes and thermostats.
All floors will be swept and mopped with approved disinfectant cleaners.
All doors & hardware will be cleaned and disinfected.
We launder all linens and towels at high temperatures both during wash and dry.
While this list is not exhaustive, we will continue to add to our new cleaning protocols as we learn more from global health experts and local authorities.
What are the benefits of a vacation home rental?
Our vacation homes are stocked in such a way that you always feel like you are coming “home” to your “vacation home” rather than returning to a small hotel room. Our homes have full kitchens, with some homes having game rooms, hot tubs and BBQ grills. You will be able to enjoy a full service home while you are on vacation rather than a small, cramped hotel room.
What if I left behind an Item?
AAA Red Lodge Rentals is not responsible for lost items. AAA Red Lodge Rentals will make a reasonable effort to locate lost items and return items. Guests are responsible for shipping costs with a minimum charge of $25.00.
What if you have a question or a concern at the home?
Please know you can call or text us at 406-425-2125, email us [email protected], and we will be happy to address the issue as soon as we can. We can fix most issues very promptly!